Mobile / Sports
These Terms & Conditions set out the rules that govern your account on bq11 — what you can do, what we expect, and how transactions through Nagad or Bank Transfer fit into that agreement. Access to and use of this site depends on your local law and eligible region, so read these terms before you open or continue using your account.
By creating and using a bq11 account, you confirm that you have read and accepted these Terms & Conditions in full. These terms form the complete agreement between you and the platform for all activity conducted through your account — including game sessions, wallet movements and any support interactions. Where your activity involves a Nagad transfer or a Bank Transfer deposit, the transaction is also subject to the processing rules of that payment channel. bq11 does not override those channel rules, but our own terms govern what happens to your account balance once a deposit has been confirmed on our side. We may update these Terms & Conditions from time to time. When we do, we will post the revised version on this page with an updated effective date. Continuing to use your account after a change takes effect means you accept the updated terms. If you disagree with any update, close your account and stop using the service before the effective date. Access to bq11 depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this service is permitted under the laws of your location before you register or deposit. We do not make representations about legal availability in any specific jurisdiction.
Understanding the boundary of these Terms & Conditions helps you know exactly which part of your activity they govern and where a separate set of rules takes over. The four areas below map that boundary clearly so there is no ambiguity when a question arises about your account, a transaction or an external service.
All login activity, password management and account-level decisions you make on bq11 fall inside these terms. This includes how you register, how you close a session and what happens if access is suspended pending review.
Deposits and withdrawals processed through Nagad or Bank Transfer are covered by these terms from the moment funds reach your bq11 wallet. The payment channel's own rules govern the transfer step before it arrives on our side.
Games available in the lobby, promotional notices posted on the site and all other content we publish are governed by these terms. We can update or withdraw content at any time, and our terms set out the process for doing so.
External sites, third-party payment processors and any service you reach by leaving bq11 operate under their own terms. We are not responsible for those services, and these Terms & Conditions do not extend to cover them.
These Terms & Conditions are not just obligations — they also set out the practical steps you can take to manage your account, correct information and ask questions. Your account dashboard is where you start: transaction records, deposit history from Nagad or Bank Transfer, and the personal details we hold are all visible there once you are signed in. If something looks wrong — a name mismatch, an incorrect contact detail or a transaction you do not recognise — you can raise it directly through the support route described on the contact page. We will review the record and respond through the same channel. For questions about how a specific clause applies to your situation, send them to support before acting; that way we can clarify the position before any account action is taken. The right to request a correction or ask a question does not expire as long as your account remains active, and closing your account does not remove your right to ask about activity that occurred while it was open.
Sign in and open the transaction history section to see every deposit, withdrawal and balance change linked to your account. Nagad and Bank Transfer entries each carry a reference you can quote when contacting support.
If your registered name, phone number or contact details need updating, follow the account settings steps shown after sign-in. Some changes require identity verification before they take effect.
Send your question through the support route listed on the contact page. Describe the specific clause or account event you are asking about so we can route it to the right person and respond clearly.
If you believe a rule has been applied incorrectly to your account, open a support request and include the transaction reference or date. We handle disputes on their own merits and will confirm the outcome in writing.
If you have a question about a specific clause in these Terms & Conditions, or you want to follow up on an account decision, the routes below are the ones we actively monitor. Please use them instead of social media messages for anything account-sensitive.
Open the chat widget on any page while signed in to reach the support team. Have your account reference and the relevant transaction or clause number ready so we can respond without delay.
Send a written query to the support email address listed on our contact page. Email is the right route for detailed policy questions where you want a written response you can refer back to.
The account help section, accessible after sign-in, contains a searchable record of common terms questions and the steps we follow for account reviews. Check there first before opening a new request.
Our approach to the information connected to your account is governed by these Terms & Conditions alongside our Privacy Policy. The two documents work together, so reviewing both gives you the full picture of what we hold, why we hold it and how long we keep it.
We collect only the information needed to operate your account, process Nagad or Bank Transfer transactions and meet the record-keeping obligations that apply in eligible regions. We do not sell your personal data to third parties.
Cookies keep your session active while you navigate between the lobby, wallet and account settings. You can manage cookie preferences through your browser, but disabling certain cookies may affect how account features work on mobile.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately through live chat or email so we can freeze the account while you regain control.
To ask about a data correction, a retention period or how a specific term applies to your account, send the request through the email support route. We will confirm receipt and give you a timeline for the response.
These questions cover what we hear most often about the Terms & Conditions — how they apply, what they require of you and what you can do when something is unclear.
Yes. Once a Nagad or Bank Transfer deposit is confirmed in your bq11 wallet, all subsequent account activity is governed by these terms. The transfer step up to that point follows the payment channel's own rules, but your wallet balance is subject to bq11's Terms & Conditions from confirmation onward.
We post the updated version on this page with a new effective date. Continuing to use your account after that date means you accept the changes. If you do not agree, stop using the service and close your account before the effective date. We do not send individual notices for every update.
Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this service is permitted under the laws of your specific location. We do not make legal-availability representations for individual regions, and availability can change.
Sign in and go to account settings to see the fields you can update directly. Changes to identity-linked details — such as your registered name — may require verification before they take effect. If the field is not editable, contact support through live chat or email with the correction you need.
Open a support request through live chat or email and include the transaction reference or date of the decision you are questioning. Describe which part of these Terms & Conditions you believe was applied incorrectly. We review each dispute on its own facts and confirm the outcome in writing.
Retention periods depend on the type of record and the obligations that apply in the eligible regions where we operate. Transaction records, including Nagad and Bank Transfer history, are held for as long as required by those obligations. You can request specific retention details through the email support route.