Mobile / Sports
bq11 operates under a framework where your access, account activity and use of our services depend on your local law and eligible region. Before you deposit via Nagad or Bank Transfer, or explore any part of the lobby, read through what these terms cover and how they apply to you.
The terms and policies published on bq11 set out the rules that govern your relationship with us. They cover what you can do with your account, how we handle the data connected to it, and what happens when something needs to be reviewed or corrected. Access to our services — including lobby content, game titles and payment flows involving Nagad or Bank Transfer — is available only where local law and eligible regions permit. We do not extend services to regions where access is prohibited under applicable law, and we reserve the right to restrict or close accounts where that requirement is not met. These terms apply each time you log in, each time you place a transaction, and each time you interact with any part of the platform. If a section of these terms conflicts with the law of your region, that section will be read as narrowly as necessary to remain compliant, while the rest of the terms stay in effect. Our published support route is the correct channel for any question about how these terms apply to your specific account situation. We update these terms when our services change or when regulatory context requires it; the version shown here is the current one.
Understanding what falls within this policy and what sits outside it helps you make informed choices about your account. We've outlined four areas below so there is no ambiguity about where our obligations begin and where they end.
This policy covers all activity performed through your bq11 account — login, account settings, identity verification steps and any action taken while signed in. Access depends on your local law and eligible region, and we may ask for verification before restoring restricted access.
Deposits and withdrawals processed through Nagad or Bank Transfer fall within this policy. We record each transaction against your account. If a transaction is disputed, the record visible in your account history is the reference point; contact support with the transaction reference shown there.
Game content provided by studios available in our lobby — including titles from PG Soft, Pragmatic Play and CQ9 — is subject to the content terms of this policy. RTP and feature details are shown only where the game or provider exposes that information directly in the lobby.
Payment processors, network providers and any external service connected to your account operate under their own terms. Our policy does not override those terms. We are not liable for delays, errors or restrictions that originate with a third-party provider, including mobile wallet operators.
Your account gives you direct access to the records and settings that matter most under this policy. Transaction history tied to Nagad or Bank Transfer activity is visible in the account wallet section — you do not need to contact us to view it. If you see a detail that looks wrong, the account settings area is where you can correct most personal information directly. For anything that requires our input — a name correction tied to your Bank Transfer records, a query about a transaction that does not match the amount shown in your wallet, or a question about how a specific policy clause applies to your situation — our support route is the correct path. Raise the question there with your account reference and the relevant transaction ID where applicable. We aim to keep the process straightforward: check your records first, correct what you can in settings, then bring unresolved items to support with the specifics already in hand.
Open the transaction history in your signed-in account area to see every Nagad and Bank Transfer entry logged against your wallet. The date, amount and status are all visible there without needing to contact support first.
Account settings let you update contact information and certain personal fields directly. Changes that affect payment verification — particularly details tied to Bank Transfer records — may require a support request with documentation.
If a term is unclear or you want to know how a specific clause applies to your account, submit a query through our published support route. Include your account reference so we can respond with specifics rather than a general answer.
For anything requiring us to act on your behalf — account review, transaction dispute or a correction we need to make on our side — the support channel is open. Provide the transaction ID or the account action in question so the query reaches the right team.
If a policy question is not answered by the information on this page, the routes below are how you get in touch. We handle account and legal queries through the channels we've published — we do not respond to queries sent outside those routes, and we do not confirm policy details through third-party sites or social channels not listed here.
Open the chat widget from any signed-in page to raise a policy or account query directly. Have your account reference ready so the conversation starts with the right context.
For written policy queries or requests that require a documented response, send an email through the address published in the contact section of your account area. Include your account ID and the specific policy section you are asking about.
The help section inside your signed-in account contains published answers to common policy questions. Check there first — many account rights and transaction queries are covered without needing to open a new support request.
We take the handling of your account data seriously and aim to be clear about what we collect, how long we hold it, and what you can do about it. Every policy change that affects your account is communicated through the channel you used to register.
We retain account registration details, transaction records linked to Nagad and Bank Transfer activity, and session logs for as long as our policy and applicable law require. You can request a summary of what we hold by contacting support with your account reference.
Cookies on bq11 support account session continuity, lobby navigation and mobile browser behaviour. You can review cookie settings through your browser. Disabling certain cookies may affect how account pages and the lobby load on your device.
We use account-level verification to protect access. If you believe your account has been accessed without your permission, contact support immediately through the published live chat or email route and include your account reference and the date of the suspected activity.
To request a correction, deletion or restriction on how we handle your account data, submit a written request through the email support route. We will confirm receipt and outline the next steps. Requests affecting Bank Transfer or Nagad verification records may take additional review.
These are the questions we hear most often about how our legal terms work, what your rights are and how to act on them. If your question is not here, open a support request from your signed-in account.
Access to bq11 services, including all account activity and transactions, depends on your local law and eligible region. If access is permitted where you are located, this policy applies in full to your account and any transaction you make, including Nagad and Bank Transfer activity.
Your full transaction history is in the account wallet section after you sign in. Each Nagad or Bank Transfer entry shows the date, amount and status. If a record looks incorrect, note the transaction reference and raise it through support with that reference included in your message.
Most contact and profile details can be changed directly in account settings. Details connected to payment verification — particularly those tied to Bank Transfer records — may require you to submit a support request with supporting documentation before the change takes effect.
We hold registration information, transaction records and session data for as long as our policy and applicable law require. To see a summary of what we hold about your account, contact support through the published email route and provide your account reference in the request.
Yes. Submit a written request through the email support route published in your account area. We will confirm receipt and explain the steps. Requests that involve Nagad or Bank Transfer verification records may take additional review time before we can confirm the outcome.
Where a clause in our terms conflicts with the law of your region, that clause is read as narrowly as needed to stay compliant. The remaining terms continue to apply. If you have a specific concern about a clause and your local legal context, raise it through our support channel.