Mobile / Sports
bq11 collects and uses your information to keep your wallet activity secure and your transaction records accurate. What we do with your data, how long we keep it, and your rights over it — this page covers all of that clearly.
When you open an account with us, we collect the details you enter during registration — your name, contact information, and the payment method details you add, including Nagad account references and Bank Transfer information. We use this to verify your identity, process your deposits and withdrawals, and maintain a clear transaction history in your account wallet. We also collect device and session data — the type of device you use, your browser, and how you navigate the site — so we can keep the mobile experience consistent for returning members. This data is not sold to third parties. We share it only where required by applicable law or with service partners directly involved in processing your account activity. Cookies help us remember your session state and keep your account page responsive on mobile. You can review your browser's cookie settings at any time. Access to your account, and the data we hold, depends on your local law and the eligible regions where bq11 operates. If you are unsure whether access is permitted in your jurisdiction, check your local regulations before continuing.
This policy applies to data we hold directly as part of your bq11 account. It does not extend to third-party services you access through links from our site, and it does not override the terms of external payment processors. Understanding the boundary helps you know where to direct a data question.
Login credentials, session tokens and device identifiers tied to your bq11 account fall inside this policy. We control how this data is stored, how long it is retained and who within our operations can access it.
Deposit and withdrawal records linked to Nagad or Bank Transfer sit inside this policy. These records remain visible in your account history and are retained as required by applicable financial and operational obligations.
Pages you browse, game lobby sections you open and search terms you use within the site are collected as session analytics. This data helps us understand navigation patterns and is covered under this policy.
External sites, payment gateways operated by third parties, and any service you access by leaving bq11 are outside this policy's scope. Their own privacy terms apply. We recommend reviewing those terms separately.
You have real, usable choices about the data we hold on you. Reviewing your account details is the starting point — log in and open the account settings page to see the personal information currently on record. If anything is incorrect, you can update contact details and payment references directly in the settings fields shown there. For data you cannot edit yourself, such as transaction records linked to a Nagad deposit or Bank Transfer, you can submit a correction request through our support channel. We will review it and respond through the same route. If you want to understand exactly what data we hold, you can ask for a summary — that request also goes through support. We keep data only as long as it is needed for your account or required by applicable law. When neither condition applies, we remove it. Availability of these rights depends on your local law and the eligible region in which your account operates.
Log in to your bq11 account and open the settings page. Your registered details, linked payment methods and active session information are all visible there for you to check at any time.
Update your contact information and payment references directly in account settings. For transaction-level corrections tied to Nagad or Bank Transfer records, submit a request via the support route.
If you want a clear picture of what we hold on your account, contact support and ask for a data summary. We will compile and return the relevant information through the same channel you used to ask.
Any question about how your data is handled — retention period, sharing scope or deletion — goes to our support team. Use the published contact route; do not share sensitive account details in an unsecured channel.
If you have a question about your account data or want to exercise a right described in this policy, use one of the contact routes below. These are the channels published on bq11. We do not accept data requests through social media or unofficial channels.
Open the live chat widget from any page on bq11 while logged in. Use it to raise a data question, request a correction or ask about what information we hold on your account.
Send your privacy or data request to the email address listed in the Contact section of bq11. Include your registered account reference so we can locate your records accurately.
The Help section of your logged-in account area includes written guidance on data requests and policy questions. Check there first — many common questions about account records are answered without needing to contact support.
Account security, cookie use, data retention and your ability to request changes are all part of how we operate this policy day to day. These are not abstract commitments — each one has a practical step attached to it that you can follow or verify through your account.
Your account credentials are stored in encrypted form. We do not log plaintext passwords at any point. If you suspect unauthorised access, change your password immediately via the account settings page and contact support through the published live chat or email route.
We use session cookies to keep you logged in and functional cookies to remember your payment preferences, including your last-used method between Nagad and Bank Transfer. You can manage cookie permissions through your browser settings at any time.
We keep account and transaction data for as long as your account is active and for any period required by applicable law after closure. When retention is no longer required, we delete or anonymise the data. You can ask about the retention period for your specific account via support.
To request a data correction, deletion or access summary, contact us through the support routes published on bq11. We aim to respond through the same channel. Response times depend on the complexity of the request and applicable regional requirements.
These questions cover the areas we hear about most from returning members — particularly around account data, payment records and how to make a data request.
We collect the details you enter at registration: your name, contact information and the payment details you add. If you use Nagad or Bank Transfer, the relevant account references are stored as part of your wallet record. Device and session data are also collected as you browse.
We do not sell your data. We share it only where the law requires it or with service partners directly involved in processing your account activity — for example, payment processors handling a Nagad or Bank Transfer transaction. No sharing happens outside those two conditions.
Log in and open your account settings page. Your registered personal details and linked payment methods are visible there. For a full data summary — including transaction records — contact support via live chat or the published email address and ask directly.
Yes, you can request deletion through the support routes on bq11. We will review the request and process it where permitted. Some data may need to be retained for the period required by applicable law before it can be removed. Support will confirm the specifics when you raise the request.
Transaction records — including Nagad deposits and Bank Transfer history — are kept for as long as your account is active and for any statutory retention period after closure. The exact duration depends on applicable law in your eligible region. Ask support if you need the specific figure.
This policy applies to your bq11 account wherever you access it. However, your ability to use the account depends on your local law and the eligible regions where bq11 operates. If access is restricted in your jurisdiction, the policy still governs the data already associated with your account.