Mobile / Sports
This glossary covers the words and phrases you'll encounter across the bq11 lobby — from game mechanics and odds formats to wallet steps and account conditions.
A lot of lobby decisions come down to a single misread term. When a slot shows a volatility rating, or a sportsbook lists Asian handicap lines, or your withdrawal screen asks for KYC — that language is doing real work.
Terms cluster by context. Knowing which family a word belongs to tells you where to look for it — on a game panel, an odds board, a payment screen or inside your account settings.
RTP, volatility, paylines, multiplier and hit frequency appear on slot detail panels and inside live-table paytables. In the bq11 lobby, RTP figures are displayed only where the studio — PG Soft, Pragmatic Play or CQ9 — publishes them directly on the game screen.
Asian handicap, over/under, decimal odds and spread are sportsbook terms. You see them on the odds board when browsing cricket or football markets. The number next to each selection is always in decimal format on the bq11 sports section — no conversion needed.
Deposit, withdrawal, e-wallet, transfer status and transaction ID appear on the payment and history screens. When you move funds via Nagad or Bank Transfer, the transaction ID and status label appear in your account history tab immediately after submission.
Rollover, turnover, wagering requirement and eligible game apply to any promotional condition attached to your account balance. These terms appear in the terms section linked to each active information inside your account — always read the listed conditions before using a promotional balance.
These are the six terms that come up most often in slot lobbies and live casino rooms. Each definition below is written to match how the term actually appears on a game screen or paytable — no jargon added.
RTP stands for Return to Player. It is a percentage showing how much of all money wagered on a game is returned to players over a very large number of rounds.
House edge is the mathematical advantage the game holds over you across all rounds. It is the inverse of RTP game has a 4% house edge.
Volatility describes how a slot distributes payouts. High volatility means wins come less often but tend to be larger when they land. Low volatility means smaller, more frequent wins. Game studios like Habanero and PG Soft often label volatility directly on the slot information panel.
A wager or turnover requirement is a condition that says you must place a set multiple of a balance in real bets before it can be withdrawn. The exact multiple and which games count toward it are always listed in the information's own terms inside your account.
In a slot context, jackpot refers to the highest prize tier available in that game's feature round or fixed paytable. Some games have a fixed jackpot amount set by the studio; others have a prize pool that grows with play and resets after it is awarded.
A live dealer is a real person dealing cards or spinning a roulette wheel in a streamed studio, filmed in real time. You place bets on screen while watching the dealer.
These six terms belong to the sportsbook, payment flow and account verification areas of the lobby. They come up when you are placing a sports bet, moving funds through Nagad or Bank Transfer, or completing account steps for the first time.
Asian handicap is a betting format used in football and cricket that removes the draw outcome by giving one side a fractional or whole goal advantage before the match starts.
Over/under is a market where you predict whether a stat — total runs, goals or points — will finish above or below a number the sportsbook sets. In cricket, the stat is typically total runs in an innings. The number is set by the odds compiler before the match.
Rollover is another name for wagering or turnover requirement. It tells you how many times a promotional balance must be bet before withdrawal is allowed. Rollover conditions and which game types qualify are written in the information terms linked inside your signed-in account area.
An e-wallet is a digital account that holds funds and lets you deposit or withdraw without using a bank card directly.
KYC stands for Know Your Customer. It is the identity verification process that account platforms use to confirm who you are before processing a withdrawal.
A transaction ID is a unique reference code generated every time you submit a deposit or withdrawal.
Terms rarely appear in isolation. More often, two or three of them sit on the same screen and shape a decision together. Here is how that plays out in practice across different areas of the bq11 lobby.
The multiplier counter in Crash Burst climbs from 1x upward each round. It is a live figure on screen, not a bonus condition. You choose when to exit — the multiplier at that moment is your payout rate for that round.
On the BPL cricket over/under market, decimal odds like 1.85 mean a 100-unit bet returns 185 units if correct. The figure includes your stake. It sits directly next to the over/under number on the sportsbook odds row.
After a Nagad deposit, your account history tab shows Pending, Confirmed or Failed. Confirmed means the balance has moved to your wallet. Failed means the transfer did not complete — check the Nagad reference number before contacting support.
The game info panel for Rocket Payout Track includes a volatility indicator set by the studio. High means wins are spaced further apart. That label is your single clearest signal for how the session rhythm will feel before your first spin.
If a definition here does not match what you see on a specific game screen or in your account, the support routes below are the published ways to reach the bq11 team.
The live chat button is visible in the bottom corner of any logged-in lobby page. Use it to ask what a term means in context — for example, why a particular game's RTP figure is not displayed, or what a specific status label in your account history means.
For questions specifically about Nagad transfer status, Bank Transfer references, transaction IDs or wallet verification steps, use the payment support route listed in your account's help section. Have your transaction ID ready when you make contact.
For KYC document questions, account verification status or promotional condition queries, the account help route in your settings page is the correct starting point. The fields and instructions shown there reflect your specific account state, not a generic flow.
These questions focus on how to use the features the glossary terms describe — not just what the terms mean, but where to act on them inside the bq11 account and lobby.
Open the slot's info panel — usually a small icon on the game tile or inside the game itself. RTP is shown only where the studio publishes it. If no figure appears, the studio has not released it publicly for that title on this platform.
Log in and open the information or bonus section of your account. Each active information has a linked terms panel that states the exact turnover multiple, the eligible game types and any other conditions. Read that panel before placing bets against a promotional balance.
Go to your account's payment history tab. Find the Nagad entry and copy the transaction ID. If the status has not updated within the window stated on the deposit screen, contact payment support with that ID so the team can trace the transfer reference on their end.
Your account settings show the verification section with the required document fields. Upload the documents listed there and follow the instructions on screen. The account will show a verification status label. Processing depends on the information submitted and your account's current state.
Cricket markets including Asian handicap lines are available on the sportsbook section when BPL and international matches are scheduled. Open the cricket category from the sports menu and check the market list for each live or upcoming fixture shown there.
Each round starts at 1x and the multiplier climbs on screen. You choose when to cash out — your payout is your stake multiplied by the number showing at that moment.